Cancellation & Replacement Policy

Cancellation, Return, Refund & Replacement Policy

At Bin Ahmed Trading Establishment, we are committed to ensuring your satisfaction with our products and services. However, we understand that there may be situations where cancellations, replacements, or refunds are necessary. This policy outlines the conditions, process, and timeframes for cancellations, replacements, and refunds, ensuring transparency and clarity for all our customers.

1. Reporting Timeframe

Customers must report any requests for cancellations or replacements within 15 business days of receiving the item, goods, or services. Requests made beyond this period may not be eligible for cancellation or replacement.

2. Conditions for Cancellation

Cancellations will be accepted under the following circumstances:

  • The order has not yet been processed or shipped.
  • The customer no longer wishes to proceed with the order prior to its dispatch.

3. Conditions for Replacement

Replacements will be offered under the following conditions:

  • Wrong Product: The wrong product was sent by the merchant.
  • Defective Product: The product is defective or does not function as intended.
  • Shipping Damage: The product was damaged during shipping.
  • Delayed Delivery: The item was not delivered within the agreed-upon timeframe.

4. Process for Cancellation or Replacement

  • Contact our customer support team at info@binahmed.ae or +971 58 558 1971 to initiate the process.
  • Provide your order number and a detailed description of the issue.
  • For replacements, customers may be asked to provide photographic evidence of the defect or damage.

Once your request is reviewed and approved, you will receive confirmation regarding the cancellation or replacement process.

5. Refunds and Return Policy

We are committed to ensuring customer satisfaction and providing clarity on your rights and responsibilities. Refunds and returns will be processed under the following conditions:

  • Wrong Product: If the wrong product was sent by the merchant.
  • Defective Product: If the product is defective or does not function as intended.
  • Shipping Damage: If the product was damaged during shipping.
  • Tampered Product: If the product was tampered with or shows signs of tampering.

Customers must report any issues within 15 business days of receiving the product to be eligible for a refund or return. Refunds will be processed to the original payment method within 15 business days after the returned product is inspected and approved.

The customer is responsible for returning the product in its original packaging with all accessories and documentation. Return shipping fees may apply unless the issue was caused by the merchant (e.g., wrong, defective, or damaged product).

6. Exceptions

The following items may not be eligible for cancellation, replacement, or refund:

  • Items that are personalized, customized, or made-to-order as per the customer's request.
  • Products that have been used, altered, or damaged after delivery, except in cases where tampering occurred during shipping or delivery.
  • Requests made beyond the specified reporting timeframe of 15 business days from the date of delivery.
  • Products returned without their original packaging, accessories, or documentation.
  • Items marked as non-returnable or final sale at the time of purchase.

Please review the refund and return policy for additional details regarding eligibility. If you have any questions about your specific case, please contact our support team.

7. Contact Information

For any questions or concerns regarding this policy, please reach out to us:
Email: info@binahmed.ae
Phone: +971 58 558 1971
Address: Alnadeed Transportation Building, Mussaffah M38